Refund Policy

1. Free Account

Creating a partner account is free, requires no credit card, and does not expire. You may explore the dashboard, read the documentation, and build your integration without any charge. Billing begins only when you connect your first client WABA.

2. Billing Model

Our platform bills in WABA slots. One slot costs $10.00 USD per month and holds up to 3 active WABAs:

• An account with no active WABA is free
• Your first WABA opens one slot, charged $10.00 USD immediately, and your monthly billing cycle starts that day
• WABAs 2 and 3 are covered by the same slot at no extra cost
• The 4th WABA opens a second slot, prorated for the remainder of the current cycle, then $20.00 per month thereafter
• Removing WABAs lowers your slot count from the next billing cycle; days already paid are not refunded
• A platform processing fee ($0.31) applies per invoice to cover Stripe payment fees

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Billing Error: You were charged an incorrect amount due to a system error on our end
• Duplicate Charge: You were charged more than once for the same billing period
• Service Outage: Our platform experienced a significant unplanned outage (>24 hours continuous) during a billing period
• Unauthorized Charge: A charge occurred after a confirmed cancellation request was submitted

4. Non-Refundable Situations

Refunds will not be issued for:

• Unused portion of a paid billing month after voluntary cancellation
• WABAs registered but not actively used during the billing period
• Meta conversation fees (these are charged directly by Meta, not by us)
• Dissatisfaction with Meta's WhatsApp API policies or limitations
• Failure to cancel before the billing date
• Account suspension due to violation of our Terms of Service or Meta's policies

5. How to Request a Refund

To request a refund, contact us within 14 days of the disputed charge:

• Email: [email protected]
• Include your partner account email, the invoice date, and a description of the issue
• We will respond within 3–5 business days
• Approved refunds are processed back to your original payment method within 5–10 business days

6. Cancellation Policy

You may cancel your subscription at any time from your partner billing dashboard. Upon cancellation:

• Your account remains active until the end of the current billing period
• You will be charged for the current month based on peak WABA usage
• No further charges will be made after cancellation
• Your data is retained for 30 days post-cancellation before deletion

7. Disputes

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank. Chargebacks initiated without prior communication may result in immediate account suspension. We are committed to resolving all billing disputes fairly and promptly.

8. Contact

• Company: KOBARAN TEGUH SDN. BHD.
• Registration: 202601001919 (1664016-P)
• Address: No. 49, Jalan SILC 2/16, Taman Perindustrian SILC, Iskandar Puteri, Johor 79200, Malaysia
• Email: [email protected]